We offer free shipping on all orders above € 50,- within the Netherlands. For all other countries we offer worldwide delivery. For orders outside the EU the VAT will be excluded. Shipping costs will vary per country or continent but has a maximum of € 25,-
In order to return a product please follow the next steps:
Click on the top right of this page on ‘My account’
Create a Sneaky Panda account with the e-mail address you used to place the order
Go to ‘Returns’
Submit the return
Enter a return reason and give a brief explanation of the situation.
Then print the RETURNFORM here, fill it in and place it in the return package.
Here you can find our return conditions:
Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
5298 AH Liempde (the Netherlands)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.